SHIPPING AND HANDLING

SHIPPING

Worldwide using Australia Post, DHL or private courier.

Orders are posted between 1-2 days after the production of your garment. Current production time 7-21 days. Once your order is sewn, packed and posted we will send you will receive a notification email. Production times are subject to change depending on our order queue, email contact@kalaurie.com.au to check current production schedules. 

WITHIN AUSTRALIA

Complimentary express shipping with tracking on all orders over $250 AUD. Arrives 1-2 business days after shipping notification is received. WA customers, please note sometimes it can take a little longer to reach you. 

Orders over $300 require signature on delivery. 

INTERNATIONAL

Complimentary standard shipping with tracking on all orders over $250 AUD. Generally arrives 10-12 business days after shipping notification is received.

Express shipping with tracking. Generally arrives 4-7 days business days after shipping notification.

Please note that if you purchase 'Express Shipping' this does not mean your order moves up the production queue, production times still apply. It only means a quicker shipping service will be used.

If you have any questions about shipping rates or would like to add insurance or signature on delivery onto your parcel please email contact@kalaurie.com.au

ORDER TRACKING

Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number.

DELIVERIES

Kalaurie does not accept any responsibility for loss or damage to goods if you have authorised delivery to be left unattended at your shipping address.

LOST OR MISSING PARCELS

Kalaurie is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the postal service.

If an incorrect delivery address is provided at checkout Kalaurie is not responsible for locating the parcel. Kalaurie will not replace items sent to the wrong address if it was entered incorrectly at checkout. 

CURRENCY

All prices are shown in Australian Dollars $AUD

Paypal will determine the exchange rate at the time of checkout for international orders.

CUSTOM TAXES & DUTIES

All international customers are responsible for custom taxes on delivery and by law we must mark the full value of the parcel of the customs slip.